KindStep
Join the thousands of UK families choosing to stay in the home they love

Get upstairs safely again — one trusted local installer

See honest prices on this page, then get matched with one vetted local installer near you — free, no obligation, no pressure, and never a pack of cold-callers.

  • One vetted, DBS-checked local installer — never a pack of cold-callers
  • Honest prices on screen — before you fill in anything
  • A surveyor, not a salesman — they're on a salary, not commission
See your prices & get matched with one local installer
About 2 minutes · free, no obligation
Step 1 of 6 17%

What type of staircase do you have?

Don't worry if you're not sure — your surveyor will check at the visit.

New or reconditioned?

Reconditioned lifts are fully refurbished and warrantied — a lower-cost option.

Is this for you, or for someone else?

It helps your installer prepare — there's no wrong answer.

First, your postcode

We'll find the one vetted local installer covering your area. We never share it with anyone else.

Do you own your home?

A stairlift fixes to the stairs, so this just helps us match you correctly.

No problem — we can still match you. As a stairlift is fixed to the stairs, the homeowner usually needs to give the go-ahead, and your surveyor will help you sort that.

Your details — and where to send your quote

Last step. Here's exactly what happens next.

Who will contact you — and how often

1
One vetted local installer — matched to your postcode. Not a call centre, not a list of suppliers.
2
A free home survey — your installer arranges it at a time that suits you, with no obligation.
3
No bombardment. We never sell your details to a pack of companies.

We will never sell your details. Exactly one vetted local surveyor will contact you — no spam, no aggressive sales calls.

Your installer uses this only to arrange your survey — never for spam.

Read our Privacy policy.

You're matched — here's what happens next

A vetted local survey engineer (illustrative example)
Your one matched local installer One vetted local installer in your area DBS-checked BHTA-registered Which? Trusted Trader Fully insured Example credentials — your matched installer's own marks are confirmed before they call.
  1. Your installer gets in touch, within one working day. Their surveyor arranges your free home survey at a time that suits you.
  2. A relaxed home survey, about an hour. They measure your staircase, talk through the options, and leave you a clear written quote.
  3. You decide, in your own time. No obligation, no pressure, no chasing.

You've done right by them. Here's why this was the careful choice:

  • One installer — never a pack. No queue of cold-callers fighting over you. Just one vetted local firm, and you.
  • Honest prices, no surprises. You've already seen what it costs — there's nothing hidden waiting at the survey.
  • You stay in control. You decide in your own time, with a written quote in hand — and walk away whenever you like.
While you wait

Two small things make the survey easier: note which staircase the lift is for (straight or curved), and ask your installer about 0% VAT relief — if your parent has a long-term health condition it can take 20% off. They'll walk you through both.

This is a prototype, so nothing has actually been sent.

We respect your privacy & information. We are 100% committed to no spam.

★★★★★

"Absolutely superb company. Not at all pushy… polite and respectful all the way through."

Donald C. Verified customer

Published review of a vetted UK stairlift installer.

An older woman standing contentedly beside the staircase in the bright, characterful hallway of her own home, with family photographs on the wall and fresh flowers — living well and independently.
Every local installer we match is independently vetted & accredited:
Before you fill in another form

The stairs have become the most frightening part of the house

You've watched someone you love start to dread the staircase — gripping the rail, resting halfway, leaving things at the bottom "for later". You lie awake over a fall when no one's there. And the moment you ask for help online, your phone won't stop — three or four firms within the hour, each wanting to sit in your front room before they'll even mention a price.

  • Worried about a fall on the stairs when you're not there?
  • Dreading a pack of pushy salesmen at the door?
  • Tired of no one naming a price until they're in your living room?
A calmer way to arrange a stairlift

Three simple steps, at your own pace

  1. An older person and their adult daughter looking at a tablet together at a kitchen table, choosing calmly and unhurried.

    Tell us about your stairs

    Takes about two minutes — just a few quick questions about your stairs.

  2. A friendly local surveyor being warmly welcomed at the front door of a home.

    We match you with one local installer

    One vetted local installer near you arranges your free home survey.

  3. A relaxed older couple at home on their landing beside a discreet stairlift, staying in the home they love.

    Stay in your own home

    Keep your independence and the run of your whole home — safely, and on your own terms.

Why families choose us

A kinder way to arrange a stairlift

The stairlift market can feel pushy and opaque — three surveyors at the door, prices kept behind a phone call. We do the opposite.

No bombardment

Answer one ad elsewhere and you can get three or four calls within the hour. With us, your details go to one installer — and that's it. No pack of cold-callers, ever.

Honest prices, up front

Tired of no one naming a price until they're in your living room? The numbers are on this page right now, so you get a rough idea before anyone visits — and your free survey confirms the exact figure.

Dignity, not decline

A stairlift is how you keep the home you love and the independence that comes with it. This isn't about being "looked after" — it's about living well.

Someone you can trust at the door

Worried who'll turn up at the door? Every installer we match is vetted — DBS-checked, accredited and insured — so whether it's for you or a parent, you know exactly who's knocking before they do.

See my prices
Join the thousands of UK families choosing to stay in the home they love.

No salesman. No pressure. One local installer.

We respect your privacy & information. We are 100% committed to no spam.

Transparent pricing

Honest prices, on screen — before any form

The average UK family pays for a stairlift
£3,867

Here's how to pay less than that — our installers' prices start far below the average.

Which? 2025 stairlift survey
Reconditioned stairlift
Fully refurbished, safety-certified, warrantied
from ~£1,000
Straight stairlift new
New unit, standard straight staircase
from ~£1,800
Curved stairlift new
Custom-built to the shape of your staircase
from ~£3,800

Prices reviewed and fact-checked, last updated June 2026. “From” shows the lowest typical installed cost — your free survey gives the exact figure.

0% VAT relief may apply — a 20% saving. Your free survey gives the exact figure.
Price-certainty guarantee — the written quote your installer leaves is fixed, so what you're quoted is what you pay.
Free to you. Installers pay us a small fee only when we introduce you — you never pay KindStep a penny.
A vetted local stairlift installer in workwear (illustrative; image intentionally blurred — no specific installer is named or shown)

We've matched your installer by postcode search — vetted and held for you. No ringing round.

Your matched installer

One trusted local fitter — not three or four cold-callers

Matched to your postcode — vetted, fully insured, BHTA-registered, Which? Trusted Trader, with a DBS-checked surveyor

Every installer we match is:

DBS-checked surveyor BHTA-registered Which? Trusted Trader Fully insured
★★★★★

"Both the surveyor and the engineer were on time, friendly and informative. The engineer worked quickly without fuss… there is nothing that I can criticise — just the opposite."

Christopher H. Verified customer of a vetted UK installer

Published review of a vetted UK stairlift installer.

In their words

Real reviews of national UK stairlift installers

KindStep is a free matching service — we connect you with a vetted local installer, we don't fit the stairlift ourselves. These are genuine, published reviews of the vetted UK stairlift installers we refer you to.

★★★★★

"Friendly, knowledgeable and respectful — the communication is fabulous."

Everyone we dealt with was friendly, knowledgeable and respectful. The communication is fabulous, especially having the engineer ring an hour before his arrival.

Kim W. Verified customer of a vetted UK installer

Published review of a vetted UK stairlift installer.

★★★★★

"Patricia and I are totally delighted by our new stairlift."

Patricia and I are totally delighted by our new stairlift. Everyone involved in the installation was excellent — attentive to our needs and highly efficient.

John W. Verified customer of a vetted UK installer

Published review of a vetted UK stairlift installer.

★★★★★

"Spent the time required to get everything running smoothly."

Great service, very helpful getting the correct stairlift for our needs… the fitter installed the lift and spent the time required to get everything running smoothly.

Stuart H. Verified customer of a vetted UK installer

Published review of a vetted UK stairlift installer.

The difference

Two ways to find a stairlift fitter

The KindStep way
One vetted fitter. No pressure.
  • One vetted local installer contacts you
  • Your details go to that fitter — never sold on
  • Honest prices, on this page, before any form
  • Sales pressure? None — a no-obligation survey
  • Whole-life running costs explained up front
See my prices
The usual quote sites
Your details, sold to a pack
  • Three or four firms ring you at once
  • Your number sold to a pack of companies
  • No price until a surveyor's in your front room
  • 44% of buyers feel pressured¹
  • Whole-life running costs rarely mentioned

¹ Which? stairlift survey — 44% of buyers reported feeling pressured during the sale.

Total honesty

The whole-life cost — what competitors don't tell you

The upfront price is only part of the picture. Here's everything else, in plain numbers, so nothing lands as a surprise later.

Annual servicing
Most manufacturers recommend a yearly service, typically £80–£150. It keeps your lift safe and your warranty valid.
Battery replacement
Batteries typically last 3–5 years and cost £30–£80 to replace. Your installer will flag when they're getting low.
0% VAT relief
If you have a long-term illness or disability, your stairlift is zero-rated for VAT — a 20% saving. We make sure you claim it.
Running cost
A stairlift costs roughly 1–2p per trip to run — less electricity than boiling the kettle for a pot of tea.
Resale & removal
Straight stairlifts can often be resold (£200–£500 back). Removal typically costs £100–£200. We don't hide this reality.
Your questions, answered

The things families ask us most

Cost & funding

4 questions
Straight stairlifts start from around £1,800 new, or about £1,000 reconditioned (fully refurbished and safety-certified). Curved, custom-built lifts start from around £3,800, as the rail is made to the exact shape of your stairs. Your free survey gives a fixed, written price — no guesswork.
Often, yes. If you're chronically ill or disabled you can buy VAT-free (0%) with a simple self-declaration — no doctor's note needed; over-60s pay a reduced 5%. Councils offer a Disabled Facilities Grant (up to £30,000 in England), though it's means-tested with a waiting list. Charities such as the Royal British Legion and SSAFA help veterans and families in hardship.
Rent only for the short term. For a temporary need — recovering from an operation, or end-of-life care under about 18 months — renting (roughly £40–£80 a month plus a one-off fit-and-remove fee) makes sense, and removal is included. For anything longer, buying works out cheaper.
Pennies to run — about 1–2p per trip. Budget around £100–£300 a year for a safety service, and a battery replacement of roughly £50–£300 every three to five years. We set this out up front so there are no surprises later.

Your stairs & home

4 questions
No — it fixes to the stairs, not your walls. The rail bolts discreetly to the stair treads through the carpet, so there's no structural work. If it's ever removed, it leaves only small screw holes, much like a carpet tack.
Yes. Modern lifts are slim, and the seat, arms and footrest all fold flat against the wall when not in use, leaving plenty of room for everyone else to use the stairs normally.
It can be, with the right set-up. An occupational therapist should assess suitability first. Lifts can be fitted with a five-point harness, an immobiliser key so it can't be used unsupervised, and a carer-operated remote — so a family member stays in control.
Yes — your landlord can't unreasonably refuse. Under the Equality Act 2010 (Section 20), landlords must allow reasonable disability adaptations. You'll usually agree in writing to remove the lift and make good the minor screw holes at the end of the tenancy.

The process

2 questions
A surveyor measures your stairs and gives a fixed written quote — no obligation. A straight stairlift is usually fitted in 2–4 hours, often within a day or two. A curved lift is custom-made, so allow around 2–6 weeks from order to fitting.
No. Stairlifts run on built-in rechargeable batteries that top up from a normal socket, so they keep working in a power cut. A charged battery has enough for 10–20 trips up and down.

Pressure & trust

2 questions
No. Your details go to one vetted local installer — never a pack of firms. The mobility trade has a hard-sell reputation (a Which? survey found 44% of buyers felt pressured), so we only work with fitters who give clear written quotes and never use "today-only" tactics.
That's very common — and there's no pressure to go ahead. For many people it can feel like admitting they're getting old. The surveyor is there to listen and explain, never to push; seeing the real options and prices often makes the conversation easier.

After it's no longer needed

2 questions
We're honest about this when many aren't. Straight lifts can sometimes be resold (typically £100–£300 back) and are often removed free, as the carriage is reusable. Curved rails are bespoke and have little resale value, with removal usually £100–£300. A rental avoids this — removal is included.
A typical stairlift lasts 10–15 years with regular servicing. New lifts come with a 12–24 month manufacturer's warranty (reconditioned models usually 12 months), and extended service plans are available.

Still have a question?

Can't see yours here? Your matched installer will happily talk it through — a real person, and never any pressure.

Ready to get upstairs safely again?

Two minutes. One trusted local fitter. No pressure, no spam, and you decide everything in your own time.

See my prices
Join the thousands of UK families choosing to stay in the home they love.

No salesman. No pressure. One local installer.

We respect your privacy & information. We are 100% committed to no spam.